Question 1

How do I download my beats after purchase?

Accepted Answer

After payment, your files are available instantly in your account under My Purchases. You can download MP3, WAV or multipiste depending on your license.

Question 2

What if my payment fails?

Accepted Answer

If your payment fails, check your card details and try again. If the issue persists, contact our support team at support@ivua.io.

Question 3

Can I get a refund?

Accepted Answer

Due to the digital nature of our products, refunds are not available once a beat has been downloaded. Contact support if you have an issue.

Question 4

How do I contact Ivua support?

Accepted Answer

Email us at support@ivua.io. We respond within 24 to 48 business hours.

Question 5

How do I reset my password?

Accepted Answer

Click Forgot Password on the login page. A reset link will be sent to your email address instantly.